Job Location: Ottawa, ON, Canada
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer service.
Maintain patient confidentiality and follow all practices consistent with the Privacy Act.
A) Receiving prescriptions from patients
Following provincial legal/regulatory conditions
Assessing the prescription for completeness i.e. Name; Address; DOB; Allergies; 3rd Party Information; Any Special Requests; Prescriber; Generic/Brand; Prioritizing Prescriptions with 21st Century Guidelines
B) Performing Computer Functions as directed by the Pharmacist
i.e. Data Entry; Price Check; Patient Information Entry/Update; Competent interpretation and processing of written prescriptions including Latin abbreviations, drug name recognition, dosage calculations; Refills; Report Generation; Patient Profile checks
C) Filling prescriptions (always under the Pharmacist’s supervision)
Selecting appropriate products
Performing the accuracy program, including 7 point, Visual and DIN checks
Selecting and counting/ measuring & preparing appropriate products
Labeling and organizing for pharmacist checking
Gaining necessary approvals for verbal refills where authorized
Employing 'STOP' forms if applicable
Facilitating all aspects of Cognitive Services
D) Maintaining Inventory Control
Assisting Pharmacist in maintaining appropriate stock levels of drugs and supplies
Checking for and pulling expired medications at least monthly
Cleaning up Will Call Bin of 'stale' prescriptions on a regular basis
Writing up returns
Ordering of drugs and supplies
Using preferred wholesaler for Pharmacy purchases as much as possible i.e. Kohl and Frisch
Operating of the Telxon gun
Checking off, pricing and putting away pharmacy orders
Zoning the pharmacy shelves
'X- ing' bottles when opened
Interchangeable drug knowledge and appropriate maintenance/selection of key brands/preferred generics
E) General Housekeeping
Stocking Prescription filling supplies (Vials, labels, bags)
Keeping the dispensary clean, organized and neat
Maintaining clean/safe work environment as part of the team approach (i.e. dishes, garbage)
Maintaining & cleaning packaging & dispensing equipment, computer, fax machine, etc.
F) Clerical Organization
Filing prescriptions, invoices, reports, correspondence and memos
Completing any administrative support functions assigned (i.e. journals, accounts receivable, Aged Trial Balance)
G) Assisting with OTC Operations
Ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist
Provides excellent Customer Service by:
Practicing the 3 Metre Rule.
Answering Customer calls promptly.
Assist Customers in finding merchandise.
Retrieving Customers prescriptions from the ‘will call bin’
Showing a high sense of urgency with all assignments.
Following proper procedures for handling claims merchandise.
Operates register when needed.
Providing assistance to front end Associates with price checks.
Maintains a properly merchandised department through:
Maintain inventory levels.
Zoning the department.
Ensuring the merchandise is properly signed and priced.
Following proper procedures for ordering.
Practices safe work habits by:
Following all safety and emergency policies and procedures.
Cleaning up all spills quickly.
Keeping the floor clear of all objects.
Properly using all ladders and ensuring they are not left on the sales floor.
Following proper lifting techniques.
Ensuring all displays are secured in a safe and proper manner.
Ensuring Occupational Health and Safety Act guidelines are being followed properly.
Ensuring stable stacking of merchandise.
Using back support belt when necessary.
Being knowledgeable about emergency and safety procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Calibration of equipment used in the prescription filling process
Reconstitution of powdered and other forms of medications
Basic Reading/Writing Skills
Ability to understand the meaning of written or printed matter and to record information.
Ability to read prescriptions (Doctor's handwriting).
Ability to communicate effectively to maximize accuracy in the delivery of patient care.
Job ID: 362365BR