Job Location: Prince Rupert, British Columbia, Canada
A Sales Floor Associate properly zones his/her assigned area, assists Customers and maintains modular and feature presentations by performing the following duties:
Retail Store Associates
Primary responsibilities are listed below. Other responsibilities may be assigned.
Provides excellent Customer Service by:
Practicing a 3 Metre Rule.
Answering Customer calls promptly.
Assisting Customers in finding merchandise.
Answering register calls promptly.
Operating the register when needed.
Showing a high sense of urgency with all assignments.
Following proper procedures for handling claims merchandise.
Being knowledgeable about register operations.
Providing assistance to the front end Associates with price checks.
Remains knowledgeable regarding all areas of the store.
Softlines/Apparel Sales Floor Associates are knowledgeable about:
-- Sizing and coloring.
-- Hanging softlines.
-- Rack rules.
-- Fitting Room procedures.
Hardlines Sales Floor Associates are knowledgeable about:
-- Cutting keys.
-- Mixing paint.
Maintains a properly merchandised department through:
Zoning the department.
Ensuring the merchandise is properly signed and priced.
Following proper procedures for:
-- Maintaining modular labels.
-- Replenishing back stock from warehouse bins.
-- Being knowledgeable about items in the departments.
Practices safe work habits by:
Cleaning all spills quickly.
Following all safety and emergency policies and procedures.
Keeping the floor clear of all objects.
Properly using all ladders and ensuring they are not left on the sales floor.
Following proper lifting techniques.
Ensuring all displays are secured in a safe and proper manner.
Ensuring Occupational Health and Safety Act guidelines are being followed properly.
Ensuring stable stacking of merchandise.
Using proper PPE (Personal Protective Equipment).
Being knowledgeable about emergency and safety procedures.
Additional responsibilities may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to determine the number of individual things in a unit or group.
Basic Reading/Writing Skills
Ability to understand the meaning of written or printed matter and to record information by inscribing characters or symbols.
Job ID: 259579BR